Frequently Asked Questions
Helpful answers to common questions
What is Clubloop?
Clubloop is a connected club experience platform that brings communication, events, reservations, digital passes, service requests, and everyday club life into one branded app for members and one web platform for staff. Members can stay informed, connect with their club community, and manage dining, fitness, court, massage, golf, and other reservations from one place. Clubloop works alongside your existing member-management system, giving clubs a modern, unified experience without replacing their system of record.
How does it work?
Choose the plan that matches your active membership size and complete checkout — billing begins immediately, and Clubloop automatically creates your private workspace so your team can start using every feature right away. Every plan is covered by a 30-day money-back guarantee — if Clubloop is not right for your club in the first 30 days, contact us and we will refund your payment in full.
Are Clubloop products only suitable for country clubs?
No! Clubloop specializes in clubs and organizations of all sized and backgrounds. Golf clubs, country clubs, yacht clubs, social clubs, restaurants, gyms, and other professional environments as well. Find out how Clubloop can help your organization today.
Is there a long-term commitment or contract?
No. There is no minimum term or long-term contract. Monthly plans can be canceled at any time from the admin console, effective at the end of the current billing period. Annual plans are prepaid for the year and renew annually; annual cancellation requests are handled by our support team. Every plan is also covered by a 30-day money-back guarantee — if Clubloop is not right for your club in the first 30 days, contact us and we will refund your payment in full.
Do you offer annual billing?
Yes. Every plan can be billed annually at the price of ten monthly payments — two months free compared with paying monthly. Choose Annual billing when you sign up. Annual plans are prepaid for the year and renew annually until canceled.
Is there a free trial?
No. Clubloop does not offer a free trial — billing begins as soon as you complete checkout. If you would like to evaluate Clubloop first, you can book a walkthrough and our team will give you a live tour. Every plan is covered by a 30-day money-back guarantee — if Clubloop is not right for your club in the first 30 days, contact us and we will refund your payment in full.
Still need assistance?
Please call or text (877) 305-LOOP 24/7/365 or send an e-mail to help@clubloop.com.
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