Frequently Asked Questions

Clubloop is built for private clubs and membership-based organizations—including country clubs, golf clubs, yacht clubs, social clubs, fitness clubs, and other organizations that want a more connected member experience. Tell us about your club and we’ll help you determine the right fit.

No. Clubloop works alongside your existing member-management or accounting system. It gives members and staff a modern communication, booking, check-in, and engagement layer without requiring the club to replace its system of record.

Standard onboarding includes workspace configuration, club branding, location setup, one standard member-data import, administrator training, and a launch review. Timing depends on the club’s data readiness, branding, locations, and booking configuration; our team works with your administrators through each step.

Members can receive club updates, join their private club community, manage digital passes, book enabled classes and services, check in, request service, and manage their profile and preferences. The exact experience reflects the features and settings enabled by their club.

Authorized staff can manage members, communications, locations, check-ins, analytics, booking offerings, service requests, permissions, and club settings from the Clubloop web administration platform. Role-based access helps each staff member see the tools appropriate to their responsibilities.

When a member chooses to enable location permission, Clubloop can recognize arrival at a configured club location and create a check-in. Background location is optional, can be disabled in device settings, and clubs can offer manual or staff-assisted check-in alternatives. Learn more about Clubloop analytics.

Yes. Club updates can be published in the app and extended through enabled email or SMS channels. Email and text delivery require a managed communication plan and setup for the club’s sending domain or phone number. Explore member communications.

Plans are based on the number of active member profiles in the club workspace. Spouses and dependents with their own active profiles count toward the plan limit; staff and administrator accounts do not. View current plans and pricing.

Yes. Annual billing is priced at the equivalent of ten monthly payments—two months free compared with paying monthly. Annual plans are prepaid for the year and renew annually until canceled.

There is no minimum term. Monthly plans can be canceled from the admin console, effective at the end of the current billing period. Annual plans are prepaid for the year and renew annually; annual cancellation requests are handled by our support team. The one-time onboarding fee does not recur.

Clubloop does not offer a free trial, but you can ask for a walkthrough before subscribing. Every plan is covered by a 30-day money-back guarantee—if Clubloop is not right for your club during the first 30 days, contact us and we will refund your initial checkout payment, including the onboarding fee, in full.

Yes. Each club has a separate private workspace, and role-based permissions limit what members, staff, and administrators can access. Clubloop does not sell personal information or use member information for cross-context behavioral advertising. Read the Privacy Policy.

Standard onboarding includes one member-data import. Our team works with your club to prepare and validate the roster before members are invited. Additional data cleanup or custom integrations can be scoped separately when needed.

Club staff can call or text (877) 305-LOOP for immediate support or email help@clubloop.com. Members can also contact their club through the shared Club Inbox where enabled.